Major Upgrades Underway in ShipCompliant 

New look, improved navigation & a stronger backend  

Sovos ShipCompliant is making major investments in our product to ensure that ShipCompliant remains the most accurate, most stable and most reliable beverage alcohol compliance solution for you, our customer.

Some of these changes will be readily visible, while others are backend updates that you won’t “see” but have further increased ShipCompliant stability and reliability, improving our ability to rapidly add features along with your overall user experience.

Scroll on to find out more! 

Learn about what’s happening

Get the scoop from Lexie O’Neill, director of product management, about these major updates. Lexie outlines how we are: 

  • Modernizing our infrastructure to benefit all users
  • Overhauling the user experience for a cleaner look and easier navigation 
  • Creating more intuitive and streamlined compliance workflows 
  • Increasing the speed of implementing regulatory updates 

Where we are and what’s ahead  

This timeline visualizes the roadmap for these ShipCompliant updates, demonstrating where we are at and where we are headed. 

Platform modernization

New design & navigation

Updated licenses management experience

Faster regulatory updates

Improved solicitors management experience

Coming Soon

New experiences for managing… 

State registrations

Distributor information

Report subscriptions

State compliance

Products, brands & labels

And more to come!

Changes of note

Platform modernization  
On the backend of ShipCompliant, we’ve updated and upgraded our infrastructure with significant impacts on product stability and reliability. Specifically, we’re seeing an improvement in API uptime as well as greater ability to avoid and more quickly troubleshoot outages, should they occur — although, notably, already we have seen 30% better web portal performance. In the coming months, we will modernize our processing infrastructure to further enhance performance

Speedier regulatory updates  
As the regulatory landscape becomes more sophisticated, so does our product. We are accelerating the speed of implementing regulatory updates in ShipCompliant. With a new filing engine, our cadre of regulatory experts are empowered to more quickly implement regulatory changes in the product. While you won’t “see” these backend changes directly, what you will notice—besides the speedier reflection of regulatory updates in the product—is that updates on these regulatory changes are now also featured in the Release Notes section in Sovos Help. 

Navigation and interface changes 
We are redesigning the look and feel of all elements of the ShipCompliant solution. Our reskin of the entire platform introduces more modern fonts, colors and styles. 

We are also reimagining the user experience across the product, to deliver more intuitive and seamless navigation within ShipCompliant.  

First up, we have redefined the licenses functionality so that license set-up and management can be accomplished on one page, through a single workflow. We have also improved Solicitors management to enable easier edits and streamlined visibility into solicitor license statuses. Next up, we will update the experiences for managing state registrations, distributor information and report subscriptions.

From there, ShipCompliant users will also find a new state compliance landing page featuring a state map with clear color coding about compliance for both wholesale distribution and direct-to-consumer shipping. Within that page, users will be able to do everything they need to do to set-up and maintain compliance across the board. Finally, we will update the experiences for managing products, brands and labels within ShipCompliant.

This captures the scope of our current plans for ShipCompliant upgrades for now, but rest assured that we are committed to reimagining and refining the entire software product in service of providing an optimal user experience.  

Frequently Asked Questions

1. Are you offering training on the new layout and features?

Yes, there are a few ways you can get up to speed, besides simply poking around in the product.

  • Tune in to this webinar for more information.
  • Check out Sovos Help articles.
  • Catch the guided walkthrough that will launch when your first log in to the new experience.

Stumped on something in particular? Our Support team is always available to help.

2. Are there any hidden fees with these upgrades? 

Nope, none. Sovos ShipCompliant is investing in our product for the benefit of all clients at no additional cost. 

3. Can I stay on the old layout?  

All ShipCompliant accounts will be automatically migrated to the new user experience. You’ll have time to get used to things, as we’re taking a phased approach, introducing changes to license management first, while other workflows remain the same for the time being. In addition, for a limited period users will be able to toggle between the “old” and new user experiences as they become familiar with the new experience.   

If you need any help getting to know the upgraded platform, please see the resources listed in Question 1 above. 

4. Will the portal be down during any of these updates?    

No, all updates will occur without disruption of service. 

5. When will all of this be completed?     

We’ll be continuing to invest in updates to workflows and other upgrades now through all of 2023 and beyond. Stay tuned to this page as well as notices within the ShipCompliant portal as improvements are rolled out. 

Need Help?

Contact Support | Read Help Articles  

Back to Sovos ShipCompliant

Log in to ShipCompliant |  Visit the Website